1. Acceptance of Terms

By using the services provided by Market Mind Studio, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Services Offered

Market Mind Studio provides a wide range of creative and digital solutions, including (but not limited to):

• Digital Marketing & Social Media Management

• Branding & Creative Design

• Web Design & Development

• Video Production & Content Creation

• Other related marketing and creative services (collectively referred to as “Services”).

3. Payments

• Clients agree to pay the agreed fees as outlined in the proposal or service agreement.

• Payments must be made according to the agreed schedule.

• Failure to make payments on time may result in suspension or termination of services.

4. Refund Policy

Eligibility:
Refunds may be considered only in the following case:

• Service Non-Delivery – if Market Mind Studio fails to deliver the agreed services.

Requesting a Refund:

Refund requests must be made in writing to hello@marketmindstudio.com within 7 days of the completion of service.

• Requests must include:

  • Client name and contact details

  • Service details

  • Reason for the refund request

  • Supporting documents (if applicable)

Process:

• Refund requests will be reviewed within 3 business days.

• Additional information may be requested from the client.

• If approved, refunds will be processed within 3 business days via the original payment method.

Non-Refundable Items:

• Consultation fees

• Strategy/assessment fees

• Video production charges

• Third-party costs (e.g., advertising spend, model fees, tools/software expenses)

• Any work already delivered

5. Client Responsibilities

Clients are responsible for providing timely access, information, and approvals necessary for successful service delivery. Delays caused by the client may affect timelines.

6. Intellectual Property

• Upon full payment, clients own the rights to the final deliverables.

• Market Mind Studio retains the right to showcase completed projects in portfolios and for promotional purposes.

7. Confidentiality

Both parties agree to protect each other’s confidential information.

8. Termination

Either party may terminate the agreement with written notice in case of a material breach. Clients are responsible for any fees incurred up to the termination date.

9. Changes to Terms

Market Mind Studio may update these Terms & Conditions at any time. Clients will be notified of changes, and continued use of services implies acceptance of the updated terms.